PicSlim Studio · Support

Support

Need help with photo compression, resizing, format conversion, saving images, or Pro purchases? This page gives you the fastest way to get support for PicSlim Studio.

Last updated: June 4, 2026 App: PicSlim Studio zhuiyili2@163.com

1. Contact Us

If you need help, have feedback, or want to report a problem, please contact us by email:

zhuiyili2@163.com

When contacting us, please include your device model, iOS version, app version, and a short description of the issue. If the issue is related to a purchase, please also mention which Pro option you selected.

We usually respond within 3 business days. Please do not send sensitive personal photos by email unless we specifically ask for a non-sensitive sample to diagnose a problem.

2. What PicSlim Studio Does

PicSlim Studio is a focused photo utility for iPhone. It helps you process images in a clean local workflow.

Compress Reduce image file size with preset or custom quality options.
Resize Adjust photos by long edge, width, exact pixels, or scale percentage.
Convert Switch output formats such as JPEG, PNG, and HEIC.
Export Save processed images to Photos or export with the iOS Share Sheet.

3. Quick Start

  1. Open PicSlim Studio.
  2. Tap Import Photos.
  3. Select one or more photos from your photo library.
  4. Choose Compress, Resize, or Convert.
  5. Adjust the available options.
  6. Tap Start Processing.
  7. Save the result to Photos or export it through the iOS Share Sheet.

4. Photo Library Access

PicSlim Studio asks for photo access so you can select images to process and save processed images back to your photo library.

If you cannot see your photos in the app, check your iPhone settings:

  1. Open the iOS Settings app.
  2. Find PicSlim Studio.
  3. Open Photos.
  4. Allow access to selected photos or all photos, depending on your preference.

5. Saving and Exporting

After processing, you can save the output image to your photo library or export it using the iOS Share Sheet.

If saving fails, please check that PicSlim Studio has permission to add images to your photo library. Also make sure your device has enough available storage.

The app may create a new processed copy instead of replacing your original photo. This helps protect your original image.

6. PicSlim Studio Pro Purchases

PicSlim Studio may offer Pro upgrades such as larger batch processing, unlimited exports, custom compression quality, custom resize controls, format conversion options, and metadata control.

If your Pro access does not appear after purchase, open the app and tap Restore Purchases from the purchase or settings screen.

Subscriptions, cancellations, billing, and refunds are handled by Apple. You can manage subscriptions from your Apple ID subscription settings.

For Apple billing help, visit Apple Billing Support.

7. Troubleshooting

  • Photos do not load: Check photo library permission in iOS Settings.
  • Save failed: Check photo add permission and available device storage.
  • Processed image looks different: Try a higher quality setting or a different output format.
  • Output file is still large: Some image types, dimensions, and quality settings may limit compression savings.
  • Pro purchase not unlocked: Tap Restore Purchases and confirm you are using the same Apple ID used for purchase.
  • App closes unexpectedly: Restart the app, update to the latest version, and contact us with device model and iOS version if the issue continues.

8. Privacy

PicSlim Studio is designed for local photo processing. The app does not require an account to use its core features.

Please read our Privacy Policy for details about how the app handles photos, purchases, metadata, and support requests.